FAQs
- 10km/hr on footpaths and while riding over pedestrian crossings
- 25km/hr elsewhere
Why has the City of Perth decided to trial an E-scooter Share Scheme (ESS)?
The City of Perth is always striving to be a more sustainable place to live, work and visit. E-scooters are an enjoyable and more environmentally-friendly way for residents, workers and visitors to get around the City.
The City has partnered with Neuron Mobility Australia and Beam Mobility to run the ESS in the City on a two-year trial.
What are the hours of service?
E-scooters are available to hire 24 hours a day/7 days a week in most parts of the City. Use of the e-scooters will be restricted in Northbridge from 9pm to 6am on Friday and Saturday nights. Neuron and Beam will provide 24/7 customer support.
What do I do if there’s an issue with my e-scooter?
You need to contact the e-scooter provider, they are responsible for the ongoing maintenance of the e-scooters and delivering the service. Both providers can be contacted for support through their apps.
How can I contact Neuron or Beam?
If you have any questions about the scheme please contact Bird or Neuron’s customer service teams through their apps, websites or by phone, or email.
If you have any concerns regarding poorly parked e-scooters, user behaviour, and incidents associated with the ESS please contact the provider customer service by phone or email.
Neuron Mobility (Australia) Pty Ltd
Phone: (08) 7744 3122 - available 24/7
Email: perthsupport@neuron.sg
Website: www.rideneuron.com
Beam Mobility
Phone: 1300 507 676- available 24/7
Email: teamsupportau@ridebeam.com
Website: www.ridebeam.com
Costs to ride?
For the most up-to-date pricing and promotions, please check the Neuron and Beam apps which can be downloaded via the websites above and the App Store or Google Play.
Do I have to wear a helmet?
Yes. E-scooter riders must follow the regulations under the WA Road Traffic Code 2000 which makes it mandatory to wear a helmet. These rules are enforced by the Western Australia Police Force.
E-scooters are equipped with helmets for use. Helmets must be secured using built-in locks after each ride to avoid theft or loss.
For a full list of rules to follow when riding an e-scooter in Perth visit the WA Government, Road Safety Commission website
Where can e-scooters be used?
E-scooters can be ridden on footpaths and shared paths.
They can also be ridden on roads without a centre line or median strip, with a speed limit of 50 km/h or less.
They may be ridden in bicycle lanes, but only on roads with a speed limit of 50km/h or less.
Geofencing is used to prevent the operation of e-scooters in designated no-ride zones such as the Hay and Murray Street Malls and Forrest Place, and to limit their speeds in designated locations.
Geofencing can temporarily allow or block the operation of the ESS during events, hotspots or near nightclubs and bars on certain nights of the week.
The complete list of rules is available on the Road Safety Commission website here.
How fast are riders allowed to ride?
ESS e-scooters are programmed so they cannot travel faster than 25km/h as outlined under the WA Road Traffic Code 2000. Their speed may be limited in designated zones using geofencing.
Am I covered by rider insurance?
Operators provide Personal Accident Insurance for all riders, and Third-Party Accident Insurance coverage for third-party personal injuries and property damage, subject to policy terms that can be found on the Operators' websites. Riders must not break the law (such as not wearing a helmet or riding underage) to have the benefit of this insurance.
For more information on Neuron’s policy visit www.rideneuron.com/ride-insurance-anz/
For more information on Beam's policy visit www.ridebeam.com/rider-insurance
City of Perth will respond to feedback and questions regarding the e-scooters via email at info@cityofperth.wa.gov.au or call on 08 9461 3333.